Job description

Combine Your Passion for Music, Customer Service and Strategy!

  • Partnered With Spotify, We Are The Market Leader In Music & Visual Solutions
  • Exceptional Customer Service Focus
  • Development & Growth Opportunities To Build Your Career

Nightlife Music is renowned for:

  • Setting the industry benchmark for the protection of artist copyright
  • Our ability to curate and sustain on-brand music and visual offerings
  • Cutting-edge cloud-based technology and mobile apps designed and developed in-house

To support growth, we are looking for an experienced Account Manager to join our Client Services Team. This role calls for someone who can quickly grasp our existing products, services and systems, and successfully combine their analytical, account management, and relationship-building skills to deliver exceptional customer service.

You will be involved in:

  • High level client relationship management; delivering exceptional customer service and ensuring client requirements are met at all times
  • Promoting and selling Nightlife products and services to existing clients
  • Developing and managing commercial relationships and music licensing strategies in consultation with other departments
  • Working with the Business Development and Client Retention teams to convert trials and manage cancellations
  • Mentoring Account Representatives and Technical Advisors in the Client Services team
  • Providing comprehensive training for clients on all aspects of Nightlife System functionality, and using our suite of apps to drive entertainment in venues
  • Music and video management – supporting a detailed briefing process to ensure the right mix of music, video and digital signage is utilized in clients’ venues

Selection Criteria - for your application to be considered, please address in your cover letter:

  • Professional and positive phone manner with 4+ years sales and customer service experience in a similar role, ideally working with computer and audio / visual technology or music
  • Demonstrated project management skills with a meticulous eye for detail
  • Team Leader experience in a client services environment
  • Demonstrated ability to master unfamiliar software quickly, with experience utilizing the Microsoft office suite
  • Exceptional oral and written communication; high-level negotiation and conflict resolution skill
  • Ability to support on-call staff and deliver crowdDJ® training outside of core business hours on a limited basis

Nightlife’s commitment to creating an enjoyable workplace, life balance, health and career development ensures a career path exists for high achievers to take this role to the next level. Nightlife is an equal opportunity employer and welcomes applications from all persons.Please forward your resume and cover letter addressing the selection criteria to Heidi Richards. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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