Guest Service Requirement:
The vision of Harrah’s North Kansas City Casino and Hotel and Harrah's Entertainment, Inc. is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah’s, your most important responsibility is providing truly great service to every guest every time. You’ll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah’s employees are expected to provide fast and flawless service, promote our Total Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests’ names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah’s team, you are committing yourself to these values and acknowledging your dedication to truly great service.
Responsibilities include setup, operation, and maintenance of stage and set pieces, loading and unloading equipment, lights, sound, props, rigging, and special effects for productions, concerts and special events in our VooDoo Lounge and ConferenceCenter. Responsible for the cleanliness of the stage, backstage, and surrounding areas in the entertainment and meeting venues.
Responsible for load in, set, strike, and load out of all entertainment venues, bandstands, and stage productions as well as support for promotions, tournaments and special events, both internal and external. Responsible for load in, set, strike, and load out of all audio/visual needs and support for meetings, banquet functions, including off property audio/visual needs and support with regard to concerts and special events. Responsible for spot light operator on scheduled shows as needed.
Assists if necessary with the collected effort of any technical work needed for stage/meeting space set-up and breakdown. Assists in the safety, proper maintenance, repair and technical work of any stage sets, meeting spaces and conventions. Operates motorized vehicles, i.e. hydraulic and electrically powered hi-reach (man lift) and hand tools. Responsible for maintenance and setup of all audio/video equipment throughout the property. Presents oneself as a credit to Harrah’s and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Assists with other tasks as assigned by departmental leadership.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Guest service is an intricate portion of all job positions on property. Because of this, you may also be asked to perform other duties or tasks in focus of truly great service.
Licensing and Certification Required:
Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah’s North Kansas City.