AV Specialist 
Little River Casino Resort  30 reviews - Manistee, MI
$18.40 an hour - Full-time, Part-time, Temporary
The AV Specialist assists in management of the Resort’s Audio Visual Systems. Implements, maintains and supports all aspects in the casino’s sound, video and stage lighting systems. Sets up and adjusts audio, visual and lighting equipment to meet production requirements. Performs routine delivery, set-up and maintenance of equipment. 

Description: 

EMPLOYMENT QUALIFICATION 

  • High School diploma or GED
  • At least 21 years of age
  • 2 year technical degree and 2 years progressive hands-on experience in
  • Audio/Visual and/or Live Sound/Lighting support or 3 years progressive hands-on experience in Audio/Visual and/or Live Sound/Lighting support
  • Experience, knowledge and understanding of Audio/Video distribution systems.
  • Experience and knowledge of audio/visual automation control systems (i.e. Symetrix, Crestron), sound boards (i.e. Mackie, Yamaha, Peavey), lighting boards (i.e. ETC, Congo), digital signage (i.e. Castnet, Paltronics, Kool Signs, Daktronics), projection equipment, computer hardware and software required to support the A/V functions
  • Must possess excellent interpersonal and customer service skills
  • Must have a valid Driver’s License and be insurable on Company’s Policy 
OTHER SKILLS AND ABILITIES 
  • Strong organizational skills with excellent written communication, documentation, verbal and interpersonal communication skills
  • Time management skills to manage multiple priorities and tasks in a professional manner and be able to work independently with minimal supervision and cooperatively with all departments
  • Must be accurate and detail-oriented with excellent problem solving skills
  • Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery
  • Strong analytical skills, be a self-starter and have a strong ability to communicate technical concepts in a non-technical manner
  • Proven technical skills coupled with a customer service mentality and have the ability to identify Audio, Visual and other advanced media needs throughout the casino and recommend solutions
  • Ability to enter data quickly and accurately, administer Audio/Video equipment, operate company software, PCs and all office equipment (computer, fax, copier, etc)
  • Ability to analyze budgetary information pertaining to Audio/Visual and recommend adjustments to the AV Production Administrator
  • Ability to recognize problems and get assistance in achieving resolution, meet firm deadlines with quick turnaround times and maintain high confidentiality
  • Maintain a professional demeanor under extremely stressful conditions
  • Ability to manage extensive amounts of paperwork, troubleshoot problems in a systematic and timely manner and work at high elevations. 
ESSENTIAL DUTIES AND RESPONSIBILITIES 
  • Provides Help Desk Support when scheduled to do so.
  • Assists in the administration of the resorts sound, video, lighting and digital signage systems.
  • Responsible for researching, recommending and documenting department policies and procedures. Assists in drafting, writing and implementing standard operating procedures for the end user and department and assists in drafting, writing and implementing department policies.
  • Interfaces with Conference Sales to provide quality production to Conference A/V needs.
  • Recommends and procures Audio/Visual/Lighting hardware based on recommendations and direction from the AV Production Administrator
  • Serves as the backup technical contact for all Audio/Visual/Lighting equipment.
  • Provides technical support and services to end users as required.
  • Manages the audio distribution and support: including but not limited to casino sound system, conference center, Spa and Sports Bar.
  • Manages electronic billboard design and support (road sign, gaming floor, in house CATV channel, and employee lounge).
  • Coordinates Audio/video service requests.
  • Provides and coordinates support for casino entertainment (outside acts such as comedians and musicians).
  • Manages and coordinates video distribution and support: including cable television, pay-per-view, video hardware, conference center, conference rooms, road sign, hotel guest room televisions and gaming floor televisions.
  • Maintains Audio/Video systems.
  • Recommends and assists the AV Production Administrator in the preparation of the Audio/Video budget.
  • Communicates with vendors to seek solutions or to coordinate technical support
  • Maintains preventative maintenance and daily checklist items. Coordinates and schedules preventative maintenance of identified items.
  • Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Information Technology department.

PHYSICAL DEMANDS 

Must be able to see and use hands to physically install and configure computer equipment. Must have the ability to independently lift up to 50 pounds routinely without assistance. Must be able to communicate using written, verbal and computer methods. Must be able to operate computer equipment for extended periods of time. Must be able to stand and exert fast-paced mobility for periods of up to 4 hours. Must be able to walk, sit, and/or stand for long periods of time. Must have a good sense of balance and be able to bend and kneel. Must be able to push, pull and grasp objects. Must have near sight, color vision and depth perception. Must be able to climb a 14 foot ladder. Must have manual dexterity necessary to manipulate all computer/electronic equipment. Must be able to perform repetitive hand and wrist motions. Must be able to navigate stairs and work at high elevations. 

WORKING ENVIRONMENT 

Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Gaming and convention center parking environment. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Must deal with angry or hostile individuals. High volume direct public contact. 

DISCLAIMER AND CONDITIONS OF EMPLOYMENT 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. It shall govern Full Time, Part Time, Temporary or Permanent positions. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

All Little River Casino Resort employees are responsible to ensure that their designated operations are in compliance with Little River Casino Resort policies and Tribal gaming regulations. 

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission and successfully completing a three-month introductory period. Candidates for this position will be required to have dependable transportation available to them without notice. 

Must also maintain a Valid Michigan Driver’s License and be insurable on our company’s policy throughout your time of employment with the Little River Casino Resort. Individual must not have been charged or released from employment or involved in anything which could be considered a negligent hire, e.g. harassment, theft, violence, or integrity issues. 

IMPORTANT: ALL APPLICATIONS MUST BE RECEIVED BY 5PM ON 02/14/2018 WITHOUT EXCEPTION. Posted: 02/09/18 Removed: 02/14/18

 

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