All required qualifications must be documented on application materials.
High school graduation plus training in electronics, and one year of work experience in the operation and maintenance of audio visual equipment.
Experience in distance collaboration and education delivery technologies.
About the Job
This is a customer-facing position that ensures overall classroom readiness, primarily related to technology in 45+ classrooms across the Academic Health Center campus along with the Senior Communications Technician and the Service Coordinator. This position is responsible for both a proactive presence in and around the classrooms, checking in with classes and events before start times, and reactive “911” classroom issue response. This position also helps ensure classroom capture systems are functioning and distance learning technology is ready to use daily.
Hours 7:00am - 3:30pm
Classroom AV Support Technician – 70%
Responsible for Room Readiness, ensuring that all classrooms are ready for teaching and learning at all times.
Be in, around our classrooms, visible and accessible to room presenters, and learners
“On demand” support for users AHC supported classrooms and other classrooms in the AHC
Document trouble calls in issue tracking database and assist with reporting
Follow-up with users post-trouble calls
Serve as contact for all classroom technology issues
Provide on-the-spot or scheduled training on classroom equipment
Works proactively with event coordinators to provide a high-level of technology support
Helps maintain equipment database
Helps track Facilities Management work order status
Distance Education Delivery – 20%
Provide technology backup for Interactive Television operations for 7 classrooms
Help ensure Mediasite delivery in 10 classrooms
Assist with Webex and other webconferencing tool setup, user training, and facilitation
Other Duties – 10%
Shared classroom signage and communication responsibilities
Help maintain 45 testing stations in Computer-Based testing facility
Other duties as assigned
Hourly Salary Range: $15.29 to $23.29 USD/hour
***This position is represented by a bargaining unit, AFSCME Technical. Dues or fair share deductions will be made.***
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Activities" page and uploading documents there.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Background Check Information
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.