PSAV is a top international provider of professional event technology services, and stands on a 75-year record of success and growth. We strive to deliver flawless execution with a hospitality approach, for all event technology services. Our mission is to turn ordinary meetings into extraordinary events.Lead Technician Position OverviewIntermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.Key Job ResponsibilitiesEquipment OperationResponsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.Customer ServiceProvides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the events' duration. Understands and fosters the hotel/client relationship.Technical AbilityUnderstands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.Systems KnowledgeUnderstands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Completes Navigator order entries, as needed.Required SkillsTechnical QualificationsWorking Knowledge Of The Following Equipment Is RequiredAudioVideoLightingComputersRiggingHouse SoundWireless Microphones3+Power SpeakersDigital AudioRecordingPress BoxPush to Talk SystemsLarge Venue/Concert Sound Reinforcement Systems4 -24 Channel MixersAudio Processing – EQ, CompressionSignal FlowValue Lines & MeetingRoom LCDDigital video playback/record systemsSwitching SystemsSet up broadcast camerasEvent ProjectorsSignal FlowUp lighting GELS/GOBOS Podium Lighting Kits Basic FocusBasic Dimming andControlFollow Spot OperatorBasic Electrical andPower DistributionHang & Focus TrussInstrumentsSpecial Lighting (LEDs, Balloon Lights)Signal FlowDisplay Interface USB Switching Loading Apps/Drives Basic MS Office(Excel/Word/PP)IP Addressing knowledgeIP Address Set Up in WindowsOS/Network PrintersKnowledge of DHCP/StaticAddressingSwitches/Hubs/WAPS Basic Networking SkillsPrinters, HSIA (Routers),Wireless Networking/ TroubleshootingBandwidth knowledge and limitationsUltimate StandsGround Supported Equipment (Standing Truss Sections)Banners and Signs Genie Lift Certification Uses of airwallhangersDead hang points(Non-Truss Motor)Ground Rigger (in two- man job)Required Experience
- High School Diploma is required. Bachelor's degree is preferred.
- 2+ years of customer service or hospitality experience is preferred.
- 2+ years of audio visual experience is preferred.
- A valid driver's license and clean driving record is required for team members in positions that may operate Company vehicles.
Additional InformationTeam members will be in contact with high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may work in multiple hotel locations. Working times include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines (hair length, facial hair and attire) as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.Posted by StartWire