Lead Technician - Audio Visual Gaylord Opryland Resort & Convention Center
APPLYJob ID 202557Date posted 01/31/2018
PSAV is a top international provider of professional event technology services, and stands on a 75-year record of success and growth. We strive to deliver flawless execution with a hospitality approach, for all event technology services. Our mission is to turn ordinary meetings into extraordinary events.
Lead Technician Position Overview
Intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
Key Job Responsibilities
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the events' duration. Understands and fosters the hotel/client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Completes Navigator order entries, as needed.
Working knowledge of the following equipment is required:
Push to Talk Systems
Large Venue/Concert Sound Reinforcement Systems
4 -24 Channel Mixers
Audio Processing – EQ, Compression
Value Lines & Meeting
Digital video playback/record systems
Set up broadcast cameras
Up lighting GELS/GOBOS Podium Lighting Kits Basic Focus
Basic Dimming and
Follow Spot Operator
Basic Electrical and
Hang & Focus Truss
Special Lighting (LEDs, Balloon Lights)
Display Interface USB Switching Loading Apps/Drives Basic MS Office
IP Addressing knowledge
IP Address Set Up in Windows
Knowledge of DHCP/Static
Switches/Hubs/WAPS Basic Networking Skills:
Printers, HSIA (Routers),
Wireless Networking/ Troubleshooting
Bandwidth knowledge and limitations
Ground Supported Equipment (Standing Truss Sections)
Banners and Signs Genie Lift Certification Uses of airwall
Dead hang points
Ground Rigger (in two- man job)
Required Experience :
- High School Diploma is required. Bachelor’s degree is preferred.
- 2+ years of customer service or hospitality experience is preferred.
- 2+ years of audio visual experience is preferred.
- A valid driver’s license and clean driving record is required for team members in positions that may operate Company vehicles.
Team members will be in contact with high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may work in multiple hotel locations. Working times include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines (hair length, facial hair and attire) as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.