Provides high-level of technical support to the entire University for event audio/visual technology systems and services, via phone, remote computer access and in person.
The position is responsible for designing and/overseeing audio visual (AV) events.
The Event Support Specialist troubleshoots and resolves AV problems; creates, tests, and edits presentations and other multi-format material.
The AV Specialist will setup, test, operate, and calibrate AV equipment for live events, meetings and recordings.
Work is performed under the supervision of the Manager/Supervisor and performance is based upon completion of assignments and results obtained.
The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
Associate Director of Operations for Conference Services
Supervises: May supervise student assistants
PRIMARY DUTIES - May include, but not limited to the following:
Required to work a flexible schedule, including nights, weekends and holidays.
Schedules and sets-up audio/visual for academic and non-academic events.
Serves as technician for designated academic and non-academic events with a high level of customer service.
Assists in planning layout and coordination for audio and video requirements.
Consults on use of lighting and sound for recording requests.
Maintains responsible use of hardware, software, network, peripheral equipment, tools and test equipment.
Maintains and troubleshoots audio visual equipment.
Operates lighting, sound, camera, video recorder, and accessories.
Maintains equipment inventory for audio visual events.
Receives and responds to incoming calls, pages, and/or e-mails regarding event audio/visual problems.
Provides informal hands-on training to users on the use of audio/visual equipment.
Develops and maintains current technical documentation and on-line help files for equipment use and training.
Provides a high-level of expertise and technical support to the entire University on event audio/visual technology systems and services.
Provides training to faculty, staff and/or students in a formal classroom environment and/or event space.
Installs and services TWU supported hardware and/or digital devices associated with specific University initiatives.
Assists other teams within the Office of Technology.
Adheres to procedures and policies to ensure the security and integrity of systems/networks.
Assists in the implementation of institutionally appropriate and effective disaster recovery plans.
Assists other teams within the Office of Technology.
Assists other teams within the Division of Student Life.
Performs other duties as requested.
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
Knowledge of using and maintaining audio, video and lighting equipment including, but not limited to, video cameras, audio mixers, video switchers, projectors, projection screens, set design, and event lighting.
Knowledge of the examination and intermediate analysis of audio/visual technology systems.
Knowledge of both theoretical and practical aspects of an analytical, technical or professional discipline.
The knowledge and/or technology used in the job changes frequently, requiring frequent study and training.
Knowledge of business principles and business and industry-specific terminology.
Skills in digital and analog audio mixers.
Wireless microphone systems.
Input and output
Installation of applications
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
Ability to communicate effectively orally, by phone, in person, and in writing.
Ability to represent the department and University in a friendly, courteous, and professional manner.
Effective interpersonal skills and relationship-building skills.
Ability to present ideas in user-friendly language.
Understanding of the organization's goals and objectives.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work in a team-oriented, collaborative environment.
Strong customer-service orientation.
Ability to use a personal computer and other office equipment, including university related software and email.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
The employee must have the ability to occasionally lift and/or move up to 25 pounds. Specific vision abilities include ability to distinguish the nature of objects by using the eye.
Employees are responsible for performing their duties in an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed primarily indoors in an office setting. The noise level in the work environment is low to moderate. While performing the duties of this position, the employee may be required to travel.
Assists in the creation of a culture of safety and environmental protection by performing work safely in accordance with departmental safety procedures. Operates equipment safely and reports any unsafe work conditions or practice to supervisor.
Bachelor's degree required.
CTS, HDI certifications preferred.
Two years experience required. Background in event audio/visual support preferred, some college/technical short courses/seminars relating to audio/visual technology preferred.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
$3,072.41 per month